Terms of service
Grange do not offer a returns policy for our Online Shop.
We do accept returns on our products available unless the product;
- Goods that are made to the consumers specification or are clearly personalised; and
- Goods which are liable to deteriorate or expire rapidly.
In the event that your order arrives damaged in any way, please email us as soon as possible at: firstname.lastname@example.org with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at: email@example.com .
For delivery and product returns information - click here.
Cambria Automobiles plc and its Subsidiary Companies ("Cambria Automobiles") have made every effort to ensure the accuracy of the information contained in this site.
Whilst every effort is made to produce up to date information and specifications, this site should not be regarded as an infallible guide to the manufacturer products and services, nor does it constitute an offer for the sale of any particular vehicle. Any reference in this site to speed or performance should not be taken as an encouragement to drive either dangerously or at speeds in excess of national limits.
All fuel economy figures are in accordance with Directive 93/116/EC. They have been calculated using the same test cycle as used for official exhaust emission classification. They cannot be compared with the previous steady speed/urban figures and are more representative of actual on-road fuel consumption. Under normal use a vehicle's actual fuel consumption figures may differ from those achieved through the test procedure, depending on driving technique, road and traffic conditions, environmental factors, and vehicle condition. If in any doubt, please consult your dealer.
All rights, including copyright and database right, in the website and its contents, are owned by or licensed to the manufacturer in question and Cambria Automobiles plc, or otherwise used by the manufacturer and Cambria Automobiles plc as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from the manufacturer, Cambria Automobiles plc or the copyright holder.
You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.
Cambria Automobiles plc reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Cambria Automobiles plc reserves the right to monitor submissions to the site and to edit or reject any submissions.
We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.
Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.
In no event will Cambria Automobiles plc be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.
Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.
We pride ourselves in only providing cars of the highest of standards - all vehicles are taken through a pre-delivery inspection and are fully HPI checked for your peace of mind. We price our vehicles for sale on the basis of age, condition and mileage. The vehicles for sale may have previously been used for business or hire purposes and so may have had multiple users. Where we hold documents relating to vehicle history, these are available for inspection on request and we are happy to address any specific queries before you view or make an offer to purchase any vehicle.
Any online valuations through 'Value My Car' are an estimated valuation for your car. When you bring your car to us we will view your car and confirm it's value.
Specifications of used vehicles may vary. The information displayed conveys the usual specification of the most recent model but may not reflect the individual vehicle. Please contact the sales department for confirmation in the first instance.
Mileages on used vehicles may vary. Please contact the sales department for confirmation in the first instance.
All names, images, logos identifying all the manufacturers are proprietary marks of the manufacturer. All names, images, logos identifying Cambria Automobiles plc are proprietary marks of Cambria Automobiles plc. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Cambria Automobiles plc does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.
4. External links
Cambria Automobiles plc does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of Cambria Automobiles plc and you visit entirely at your own risk.
A Cookie stores data which allows us to recognise you and how you use this website. This saves you from re-entering information when you return to the site. It also allows us to display previously view vehicles. This data is collected by cookies from your navigation around the site. A cookie is a small amount of data which we send to your computer. The data is then stored on your hard drive. Web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. These details can be found in the Help facility provided with your browser. By disabling cookies, you will not be able to receive personalised facilities of the website. The cookies store information only for as long as you are viewing the website, but will remain on your computer for up to 90 days. If you do not want your visits to our website to be monitored in this way you can find out more about removing cookies by visiting www.aboutcookies.org
6. Software disclaimer
Any software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. Cambria Automobiles plc cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.
7. Changes to Legal Notices
Cambria Automobiles plc reserves the right to change these terms & conditions from time to time and you should look through them as often as possible.
8. Telephone Calls to the Dealerships
Please be aware that if you call the any of the dealerships owned by Cambria Automobiles plc that the call may be monitored or recorded for training purposes.
9. Use of this Website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. Cambria Automobiles plc makes no representation that any products referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
10. Customer Care
Excellent customer care is paramount to Cambria Automobiles plc. However, we accept that there are times when we get it wrong and to bring this to our attention and resolve your complaint quickly please click here for details - complaints process.
Cambria Automobiles plc prides itself on providing excellent customer care. However, we accept that there are times when we get it wrong and that you need to bring these times to our attention so that we can resolve your complaint quickly.
Complaints that you may have about Cambria Automobiles plc are likely to fall into 2 different categories and we would be grateful if you would follow the appropriate route for your complaint as outlined below:
Complaints concerning sales or after sales
In the first instance telephone the relevant department manager at the dealership (you can find contact details on the relevant dealership’s website);
If they are unable to resolve your complaint, please put your complaint in writing (either by letter or e-mail) to the General Manager of the dealership;
The General Manager will respond to your complaint within no more than 7 days;
If you find the General Manager's response to be unsatisfactory, or they do not respond within the given timescales, please send a copy of your original complaint, together with any response you have received from the General Manager, to either:
Customer Care will aim to respond within 14 days;
We are confident that the above process will resolve your complaint to your satisfaction, but if you do not feel this is the case having exhausted the process, you are of course at liberty to take external advice or follow our Alternative Dispute Resolution process by contacting;
Complaints concerning Consumer Credit or General Insurance sales
Complaints concerning General Insurance sales can take a little longer to investigate and resolve than other complaints as they involve third party insurers.
Please put your complaint in writing by letter or e-mail to Customer Care (see above for details).
We will aim to acknowledge your complaint in writing within 5 working days;
We will endeavour to resolve your complaint as quickly as possible. Where your case is complex we may need some time to make sure we have covered everything, so we will keep you informed while we do so.
If you are not satisfied with our Final Response, or it has been more than eight weeks since we received your complaint, you may be able to refer your complaint to the Financial Ombudsman Service.
Details about how to contact the Financial Ombudsman can be found at www.financial-ombudsman.org.uk or by telephoning 0845 080 1800 (office hours).
12. Cancelling an order for purchases made via the website
Your right to cancel an Order after dispatch of the Products: If you are a consumer, then subject to the exclusions set out below, you have a legal right to cancel a Contract within 14 days of receiving your Order from Us (under the Consumer Protection (Distance Selling) Regulations 2000). This means that during the 14 day period, if you change your mind or for any other reason you decide that you do not want to keep a Product or to have the Services, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizen's Advice Bureau or Trading Standards Office.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.
Cambria Automobiles plc reserves the right to change any of its terms and conditions at any time by posting changes online.
All contracts are concluded in English.
If you do not accept these Terms in full, you must stop using this website immediately.
If you want to ask us anything about these terms & conditions or have any comments or complaints on or about this website, please email us at firstname.lastname@example.org
14. About our Finance & Insurance Services
You can find out all about our Finance & Insurance Services in the latest download here.
Please consider this information carefully to decide if our services are right for you. We are authorised and regulated by the Financial Conduct Authority (FCA).
15. Use of your data
Cambria Automobiles plc use Legitimate Interest, when it is our legitimate interest and those interests do not override your rights and freedoms.
For example, when it is in the interest of the business in conducting or managing our business to enable us to give you the best service and products for safety, security and latest update purposes.
We make sure we consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests and in line with requirements permitted by law.
You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at email@example.com
16. Company Details
Grange.co.uk is a trading name of Cambria Automobiles plc, Swindon Motor Park, Dorcan Way, Swindon, SN3 3RA registered in England and Wales company registration number 05754547, VAT No. GB 218 1290 83.
Cambria Automobiles (South East) Limited is authorised and regulated by the Financial Conduct Authority (FCA) - FRN 308872.
Cambria Automobiles (Swindon) Limited, Cambria Vehicle Services Limited, Grange Motors (Brentwood) Limited, Grange Motors (Swindon) Limited, Invicta Motors Limited, Invicta Motors (Maidstone) Limited, Thoranmart Limited (including all trading names), SOGO Mobility Limited and Cambria Automobiles Plc are Appointed Representatives of Cambria Automobiles (South East) Limited.
We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.
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For information on how we collect and use information please see our Privacy & Cookies policy.