Refund policy

We do accept returns on our products available unless the product;
- Goods that are made to the consumers specification or are clearly personalised; and
- Goods which are liable to deteriorate or expire rapidly.

In the event that your order arrives damaged in any way, please email us as soon as possible at: shopenquiries@grange.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at: shopenquiries@grange.co.uk. 

Returns process
To return an item, please email customer service at shopenquiries@grange.co.uk to request a return and we will review your request in a timely manner. After receiving a authorisation that a return is possible due to the stated above, place the item securely in its original packaging with a note of order number. The Customer Service team will contact you as to which of our specialist locations you must return your item to.

Please make a note of your order number inside the package so we know who this has come from! Please be aware that this is reserved for exceptional circumstances as the Grange Online Shop does not offer a returns policy without due reason. 

Return of goods
Where the service includes the provision of goods, the Company reserves the right to impose a handling charge on goods returned for credit (which have been correctly supplied to order).

All ‘Special Orders’ correctly supplied and of satisfactory quality will not be accepted for credit. Goods supplied that are of satisfactory quality will not be accepted for credit more than 7 working days from the date of issue of an invoice.

Worn units will only be accepted in a clean and oil-free condition.

All claims or queries pertaining to this invoice must be made within 7 working days of issue of an invoice quoting the invoice number.

In the event of cancellation, for any reason, the customer agrees to return any Goods to the Company’s premises.

The title in any goods/services shall pass when payment has been received by the Company (and all cheques/bankers drafts cleared) and not on delivery. Until such time as the property in the goods passes to the Customer, the Company shall be entitled at any time to require the Customer to deliver up the goods and if the Customer fails to do so forthwith, to enter upon any premises of the Customer or any third party (including where the Customer is in administration/receivership). The Customer must store the goods separately from other goods until paid for.

Please Note:
- Sale items are FINAL SALE and cannot be returned