Terms of service

Grange do not offer a returns policy for our Online Shop.

We do accept returns on our products available unless the product;

- Goods that are made to the consumers specification or are clearly personalised; and
- Goods which are liable to deteriorate or expire rapidly.

In the event that your order arrives damaged in any way, please email us as soon as possible at: shopenquiries@grange.co.uk with your order number and a photo of the item’s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at: shopenquiries@grange.co.uk .